Osclass forums

Support forums => Themes => Real Estate => Topic started by: cblui on October 03, 2014, 04:40:48 pm

Title: Problem with "Subscribe" (or "Alert") function
Post by: cblui on October 03, 2014, 04:40:48 pm

Hi, all
Referring to the topic above, i did not receive any response or email when tried to subscribe a search result.
Is there anyone having the same issue?
Any recommend solution?

Please enlighten me. Thanks

Regards'
Lui

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: frosticek on October 03, 2014, 10:33:19 pm

@cblui
Do you have cron job set correctly?
Because subscribe mails are send daily (I think)  ???

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: cblui on October 04, 2014, 06:40:41 am

Thanks for your reply, frosticek.

Please bear with me, but, what do you mean by "cron job set correctly" ?
I enabled the "Automatic cron process" under the General Settings (Admin) and that's all i did.

Is there anything else i missed?

Thank you in advanced.

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: frosticek on October 04, 2014, 12:20:49 pm

@cblui
It is not best solution, but it is. This cron runs in time when someone enter to your web. Means that if noone was here for whole day, cron will not run. .... But to your problem, when cron works, check if also your email settings are correct (registration emails are sent)  ;)

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: cblui on October 04, 2014, 05:37:40 pm

Hi, Frosticek.

i thought everyone can subscribe the search result by simply fill in his/her email address without prior account registration.
Nonetheless, below were my observations after the "subscribe" process:
1. No notification msg showed up.
2. No alert found in user profile.
3. No email address recorded in the Alert list ( in admin.)

Any recommended solution or troubleshoot method?

Thanks again.
 

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: frosticek on October 04, 2014, 07:01:49 pm

@cblui
What theme are you using?
It seems like theme bug

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: cblui on October 05, 2014, 11:00:10 am

Hi, Frosticek

I'm using the Osclass realestate Theme 1.2.0. with Osclass version 3.4.2.

Title: Re: Problem with "Subscribe" (or "Alert") function
Post by: frosticek on October 06, 2014, 12:31:55 am

@cblui
Try it with bender theme, to check if it is not theme problem.